Custom AI Agents for Ecommerce and Online Retail
Recover abandoned carts, resolve support queries instantly, and deliver personalised shopping experiences at scale - without hiring additional staff.
Online retail never sleeps, and neither should your customer experience. Our Custom AI agents for ecommerce handle the full spectrum of customer interactions - from pre-sale product recommendations and abandoned cart recovery to order tracking, returns processing, and post-purchase engagement. They integrate with your ecommerce platform and fulfilment systems to deliver seamless, personalised experiences at any scale.
Real pain points in ecommerce
Cart Abandonment
Over 70% of online shopping carts are abandoned - representing enormous lost revenue that targeted re-engagement can recover.
Support Volume
Repetitive queries about orders, delivery, and returns consume support team bandwidth and slow response times.
Personalisation
Customers expect Amazon-level personalisation but most brands lack the technology to deliver it.
Peak Seasons
Black Friday, Christmas, and sale periods create 5–10× spikes in support volume that are impossible to staff for.
Returns
Returns processing is manual, time-consuming, and a major source of customer frustration.
Lifetime Value
Most brands fail to engage customers post-purchase, missing opportunities for repeat sales and referrals.
What we would build first for ecommerce
These are the Custom AI agents that create the biggest commercial advantage in ecommerce - mapped to the real workflow, team pressure points, and systems your business already uses.
AI Support Agent
What it does: Handles order tracking, delivery queries, returns, exchanges, and general customer enquiries.
Why it matters: 80% of ecommerce support queries are repetitive and can be resolved instantly by an AI agent.
Workflow fit: Integrated with your ecommerce platform, OMS, and shipping providers for real-time order data.
Business value: Reduces support ticket volume by 70% and provides instant resolution for most customer queries.
AI Sales Agent
What it does: Provides product recommendations, sizing guidance, and purchase assistance.
Why it matters: Guided selling increases average order value and reduces returns from incorrect purchases.
Workflow fit: Embedded in the shopping experience, accessing product catalogue, inventory, and customer history.
Business value: Increases conversion rates by 15–25% and reduces returns from better product matching.
AI Marketing Agent
What it does: Manages abandoned cart recovery, post-purchase engagement, and review collection.
Why it matters: Recovering even 10% of abandoned carts can add significant revenue - and post-purchase engagement drives lifetime value.
Workflow fit: Triggered by cart abandonment events and purchase completions, engaging via email, SMS, and chat.
Business value: Recovers 10–15% of abandoned carts and increases repeat purchase rates by 20%+.
AI Voice Agent
What it does: Handles phone-based customer service, order queries, and complaint resolution.
Why it matters: Many customers still prefer phone support, especially for complex issues or high-value purchases.
Workflow fit: Manages the phone queue, resolving common queries and escalating complex issues to human agents.
Business value: Handles 60%+ of inbound calls without human intervention, reducing wait times and staffing costs.
Why ecommerce needs custom AI agents
Example AI workflows for ecommerce
Abandoned Cart Recovery
- 1Customer adds items to cart but leaves without purchasing
- 2AI agent sends a personalised recovery message after 1 hour via email or SMS
- 3Message includes product images, a tailored incentive, and a direct checkout link
- 4If no response, a follow-up is sent at 24 hours with social proof
- 5Customer returns and completes the purchase
- 6Agent sends order confirmation and begins the post-purchase engagement sequence
Order Support
- 1Customer asks 'Where is my order?' via live chat
- 2AI agent identifies the customer and retrieves the order from the OMS
- 3Agent provides real-time tracking information with expected delivery date
- 4If the order is delayed, agent proactively offers an apology and options
- 5Resolution is logged and the customer receives follow-up once delivered
- 6Post-delivery, agent sends a satisfaction survey and review request
Product Recommendation
- 1Customer browses a product category and asks for guidance
- 2AI agent asks about preferences: size, style, budget, occasion
- 3Agent recommends 3–5 products based on answers and purchase history
- 4Customer asks follow-up questions - sizing, material, care instructions
- 5Agent provides detailed answers and helps add items to cart
- 6Post-purchase, agent suggests complementary products based on the order
Systems we integrate with for ecommerce
Shopify
Full integration with Shopify stores, products, orders, and customer data.
WooCommerce
WordPress-based ecommerce platform integration for orders and products.
Magento
Enterprise ecommerce platform with complex catalogue and multi-store support.
Klaviyo
Email and SMS marketing platform used by leading ecommerce brands.
Gorgias / Zendesk
Customer service platforms for ticket management and support workflows.
Royal Mail / DPD / Evri
UK shipping carrier integration for real-time tracking and delivery updates.
Measurable business outcomes
70% reduction in support tickets
AI handles order tracking, returns, and routine queries without human intervention.
10–15% cart recovery rate
Personalised re-engagement converts abandoned carts into completed purchases.
25% higher average order value
Guided product recommendations and upselling increase basket size.
Peak season scalability
Handle 10× volume spikes during Black Friday and Christmas without extra staff.
30% increase in repeat purchases
Post-purchase engagement and personalised offers drive customer loyalty.
Sub-5-second response times
Customers receive instant answers, improving satisfaction and reducing bounce rates.
Ready to explore AI agents for ecommerce?
Tell us about your specific challenges and we'll design Custom agents for your workflows.
AI agents for ecommerce: common questions
Which ecommerce platforms do you integrate with?
Can the agent recommend products?
How does abandoned cart recovery work?
Can it handle returns and refunds?
Does it work during Black Friday and peak sales?
Can it handle multi-language support?
Let's build AI agents for your ecommerce business
Tell us about your specific challenges and we'll design Custom agents that fit your workflows, compliance requirements, and goals.